At D’Alessandro Furniture, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us.

This Refund Policy (the “Policy”) informs the customer about their right to return and receive a refund for products purchased on our website or via any of our engagement channels as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased.

Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund.

 

RETURN AND REFUND POLICY

We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or repairs.

 

We also offer refunds for services purchased according to the terms and conditions of this Policy.

 

REFUNDS

We may offer refund for products purchased if:

  • The item(s) delivered do not match the color, specification or dimension as indicated on the website or as communicated by our customer support agents
  • The Delivery timeline exceeds 3 weeks
  • The item(s) are damaged upon delivery

 

Customers may be eligible for a refund provided that:

  • The product(s) must not be damaged or broken at the time of return
  • The product(s) will be returned with the receipt issued for its purchase

 

EXCEPTIONS

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

  • The customer misuses or mishandles the product in such a way that caused damage to the product
  • The customer was aware or notified of the problems with the product or service before making the purchase
  • The customer changes their mind after payment has been made
  • The customer does not check the specifications and dimensions as stated on the website or as communicated by our customer support agents
  • The customer does not like the product or realized they had no use of it
  • The customer has received the item(s) but fails to make a report within 48 hours of receipt.

 

We also offer refund for the services purchased in any of the following circumstances:

  • If the service has not been performed
  • If the service performed was different from the one ordered or requested

 

Other conditions of returns and/or refunds are as follows:

If excluding the above stated conditions, the customer insists on a refund, 25% of the total amount paid shall be withheld by the company.

 

 

REFUND TIMELINE

All claims for a refund must be made within 48 hours of receipt of the product(s) or after 48 hours without receiving the service(s).

 

All refunds are processed within 30 working days after a refund form has been filled and submitted online.

 

NOTE: We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.

 

HOW TO REQUEST FOR A REFUND

Contact our customer support to request for a refund. Please ensure to provide as much details as possible.

 

DAMAGED PRODUCTS

If a customer discovers that the product purchased from the company is damaged upon delivery, here’s how to address that:

 

  • Report the damage to the company via any of the support channel within 48 hours upon discovery
  • If the damage is fixable on site, our team would reach out to the customer to discuss the specifics of how the damage will be resolved
  • If the damage is beyond repair, the customer may request for a replacement or a refund
  • The customer ensures that the damaged product is in the same condition as it was when it was received

 

Please note that resolution time may vary from 5 – 10 working days within Lagos State, and 10 – 15 working days outside Lagos State.

 

RETURN SHIPPING

We will bear all shipping costs or other costs associated with the return of the products.

If the product is being returned for repairs, we will also bear the shipping costs and organize for the shipping, transportation, and collection of the product.

If after making arrangements for the transportation, shipping and inspection of the product, it is discovered that the customer is not entitled to a refund, repair or replacement, the customer shall reimburse the company of all costs incurred for the inspection, transportation and postage of the returned products.

 

CONTACT US

For inquiries or comments regarding this Policy, customers may send an email to info@ dealessandrofurniture.com